Cigara Dubai Refund & Returns Policy
At Cigara Dubai, customer satisfaction is our priority. We are committed to providing 100% authentic disposable vapes, vapes, IQOS devices, nicotine pouches, pods, and cigarettes. If you experience an issue with your order, please review our Refund & Returns Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
You may request a return or exchange if:
You received the wrong product.
Your order arrived damaged during delivery.
The product has a verified manufacturing defect.
The item delivered is different from what you ordered.
To be eligible, you must contact us within 24 hours of receiving your order.
Items That Cannot Be Returned
Due to hygiene, health, and safety regulations, we cannot accept returns or exchanges for:
Opened or used disposable vapes
Opened vape devices or pod systems
Opened nicotine pouches
Opened cigarette packs
Products damaged due to misuse or improper handling
Clearance, promotional, or final-sale items (unless damaged or incorrect)
Products must remain unopened, unused, and in their original packaging to qualify for a return unless they are defective or delivered incorrectly.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 24 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photos or videos showing the product and packaging
Our team will review your request and provide an appropriate solution as quickly as possible.
Order Cancellations
Orders may be cancelled only before they have been processed or dispatched.
If your order has already been shipped, cancellation will no longer be possible.
To request a cancellation, contact our customer support immediately.
Refund Policy
Once your return or cancellation has been approved, your refund will be processed using the original payment method whenever applicable.
Refund processing times may vary depending on your payment provider or bank.
If your order was placed using Cash on Delivery (COD), our support team will guide you through the refund process.
Exchange Policy
Eligible products may be exchanged if:
The wrong item was delivered.
The product has a confirmed manufacturing defect.
The item was damaged during transit.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or an alternative product of equal value.
Non-Delivery or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will investigate the shipment with our delivery partner and provide an update as soon as possible.
Return Shipping
If the return is due to our error (incorrect, damaged, or defective product), return shipping costs will be covered by Cigara Dubai.
If a return is approved for any other eligible reason, return shipping costs may be the customer’s responsibility.
Quality Guarantee
We source all disposable vapes, IQOS devices, vapes, pods, nicotine pouches, and cigarettes exclusively from trusted and verified suppliers.
If you believe you have received a product with a manufacturing defect, our team will inspect the issue and provide a fair resolution.
How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with the following information:
Order Number
Full Name
Contact Number
Reason for the request
Photos or videos (if applicable)
Contact Information
Email: info@cigaradubai.com
WhatsApp: +971541945915
Phone: +971541945915
Important Information
Returns requested after the eligible period may not be accepted.
Returned products must be securely packaged.
Refunds are processed only after the returned product has been inspected and approved.
We reserve the right to decline returns that do not meet the conditions of this policy.
This policy is subject to change without prior notice.
Need Assistance?
If you have any questions regarding our Refund & Returns Policy, our customer support team is always ready to help. At Cigara Dubai, we are committed to delivering a transparent, reliable, and hassle-free shopping experience for customers across Dubai and the United Arab Emirates.